Delivery Information

Delivery Information - Minimal Atelier

At Minimal Atelier, we are committed to ensuring that your jewelry arrives safely and on time. Below are the details regarding our delivery process, including shipping times, fees, and policies.

1. Shipping Locations

We offer both domestic and international shipping:

  • Domestic Shipping (India): We deliver across all major cities and towns within India.
  • International Shipping: We proudly ship to several countries worldwide, including the United States, United Kingdom, Canada, Australia, and more. If your country is not listed at checkout, please feel free to contact us for further assistance.

2. Shipping Methods and Costs

We provide multiple shipping options to ensure timely and safe delivery of your order:

  • Domestic Orders (India):
    • Standard Shipping: Typically delivered within 3-7 business days.
    • Express Shipping: Typically delivered within 2-4 business days (additional charges may apply).
  • International Orders:
    • Standard International Shipping: Delivery takes approximately 7-14 business days, depending on your location and customs clearance.
    • Express International Shipping: Faster delivery, typically within 5-7 business days (additional charges may apply).

Shipping Fees: Shipping costs will be calculated at checkout based on your location and chosen delivery method. Please note that certain promotions or minimum order values may offer free shipping (conditions apply).

3. Order Processing

  • Order Confirmation: Once your order is placed, you will receive an email confirming your order along with an estimated delivery date.
  • Processing Time: Orders are typically processed within 1-2 business days. If there are any delays due to product customization or high demand, we will notify you promptly.
  • Order Tracking: After your order has been shipped, you will receive a tracking number to monitor the progress of your shipment.

4. Customs and Import Duties (International Orders)

For international orders, please note that customs duties, taxes, and import fees are the responsibility of the recipient. These fees vary by country and will not be included in the shipping cost at checkout. We recommend checking with your local customs office for more information on potential charges.

5. Delivery Times

While we strive to deliver your orders as quickly as possible, delivery times may vary depending on your location and the shipping method selected. Here are the typical delivery timeframes:

  • India:
    • Standard: 3-7 business days
    • Express: 2-4 business days
  • International:
    • Standard: 7-14 business days
    • Express: 5-7 business days

Please note that delivery times may be longer during peak seasons, holidays, or due to unforeseen circumstances like customs delays.

6. Missing or Delayed Shipments

While rare, delays can occur due to reasons beyond our control, such as customs processing, weather conditions, or logistical issues. If your order is delayed, we will work with the courier service to resolve the issue and keep you updated.

In case your order is lost or significantly delayed, please contact our customer support team at [email address] for assistance.

7. Delivery Address Accuracy

Please ensure that the shipping address provided is correct and complete. We are not responsible for any delays or non-deliveries due to incorrect or incomplete address details. If you need to update your shipping address, please contact us immediately after placing your order.

8. Signature Requirement

For some high-value orders or international shipments, a signature may be required upon delivery. Please ensure someone is available to sign for your package.

9. Packaging

All orders from Minimal Atelier are packaged securely in elegant and protective boxes to ensure your jewelry arrives in perfect condition. For gift orders, we offer premium gift wrapping as an additional option at checkout.

10. Contact Us

If you have any questions regarding your order delivery, shipping options, or tracking, please feel free to reach out to our customer service team:

  • Email: [Your email address]
  • Phone: [Your phone number]
  • Address: [Your physical store address, if applicable]

Thank you for shopping with Minimal Atelier! We are committed to providing you with a smooth and secure delivery experience so you can enjoy your beautiful jewelry in no time.