FAQs

FAQs - Minimal Atelier Silver Jewelry

Welcome to the Minimal Atelier FAQs section! Here, you’ll find answers to some of the most commonly asked questions about our silver jewelry, shipping, returns, and more. If you have any additional questions, feel free to contact our customer support team.

1. What type of silver is used in your jewelry?

At Minimal Atelier, we use high-quality 925 sterling silver for all our jewelry pieces. This means the silver content is 92.5%, making it durable, hypoallergenic, and perfect for everyday wear. We also ensure that our silver jewelry is crafted with care and attention to detail.

2. Do you offer international shipping?

Yes! We proudly ship our jewelry to customers worldwide. Whether you’re in the US, UK, Australia, or elsewhere, we ensure that your order reaches you safely and securely. Please note that shipping costs and delivery times may vary based on your location.

3. How long will it take for my order to arrive?

  • Domestic Orders (India): Typically, delivery takes 3-7 business days.
  • International Orders: Delivery can take anywhere from 7-14 business days depending on the destination and customs clearance.

You will receive a tracking number once your order has been dispatched so you can monitor its progress.

4. Do you charge customs duties and taxes on international orders?

Customs duties, taxes, and import fees are the responsibility of the recipient. These charges vary by country and are not included in the shipping cost. We recommend checking with your local customs office for more information on the duties and taxes applicable to your order.

5. How can I care for my silver jewelry?

To keep your silver jewelry looking beautiful:

  • Avoid exposing it to harsh chemicals, lotions, or perfumes.
  • Store your jewelry in a cool, dry place, away from sunlight.
  • Clean it gently with a soft cloth or a silver polishing cloth to remove tarnish.
  • If your silver jewelry tarnishes, you can clean it with a silver cleaner or a mixture of baking soda and water.

Regular care will help maintain its shine and longevity.

6. What sizes are available for rings and bracelets?

We offer a wide range of sizes for rings and bracelets. If you're unsure about your size:

  • Rings: You can refer to our ring size guide on our website, or you can contact us for assistance in measuring your finger.
  • Bracelets: Our bracelets typically come in adjustable sizes. However, if you need a specific size, feel free to reach out to us, and we’ll make it custom for you.

7. Can I return or exchange an item if I am not satisfied with my purchase?

Yes, we offer a 14-day return and exchange policy for unworn and undamaged items in their original condition. Please refer to our Buyback and Return Policy for detailed information on how to initiate a return or exchange.

For international returns, the customer is responsible for return shipping costs unless the item is defective or incorrect.

8. Do you offer custom-made jewelry?

Yes! We specialize in custom-designed jewelry and would love to bring your vision to life. Whether you’re looking for a personalized engraving or a completely bespoke piece, we can help you create something unique. Contact us to discuss your ideas, and we’ll guide you through the process.

9. Is your jewelry hypoallergenic?

Yes, all our jewelry is made from 925 sterling silver, which is hypoallergenic and suitable for most skin types. If you have sensitive skin, our pieces are a safe and stylish choice. However, if you experience any irritation, please discontinue wear and consult with a dermatologist.

10. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your order on the carrier’s website.

11. Do you offer gift wrapping or packaging?

Yes, we offer luxurious gift wrapping for all our jewelry pieces. Whether you're gifting something special to a loved one or treating yourself, we ensure that your jewelry arrives beautifully packaged.

12. Can I cancel my order once it has been placed?

We process orders quickly to ensure fast delivery, so cancellations can only be accepted if the order hasn’t been dispatched yet. If you'd like to cancel your order, please contact us as soon as possible, and we’ll do our best to accommodate your request.

13. Do you have a physical store?

At the moment, Minimal Atelier operates primarily online to bring our fine silver jewelry to customers worldwide. We’re dedicated to providing a seamless and secure online shopping experience. However, if you're in India, feel free to contact us for any in-person appointments or events where you can see our pieces firsthand.

14. How can I contact customer support?

Our customer support team is here to assist you! You can reach us at:

  • Email: []
  • Phone: []

We strive to respond to all inquiries as quickly as possible.

Thank you for choosing Minimal Atelier! We look forward to being a part of your jewelry journey and are always here to help if you have any further questions.