Exchange Policy

Buyback and Return Policy - Minimal Atelier

At Minimal Atelier, we are committed to providing you with the best in jewelry craftsmanship and customer satisfaction. We want you to be completely happy with your purchase, and we understand that sometimes things don’t work out. Our Buyback and Return Policy is designed to ensure you have a seamless experience with us.

1. Return Policy:

We want you to love your Minimal Atelier jewelry. If for any reason you're not fully satisfied with your purchase, you may return your item within 14 days from the date of receipt, subject to the following conditions:

• The jewelry must be unworn, undamaged, and in its original packaging.
• All original certificates, tags, and receipts must be included in the return.
• Custom or personalized items cannot be returned, unless there’s a manufacturing defect.
• Return shipping charges are the responsibility of the customer, except in the case of defective or incorrect items.

Once your return is received and inspected, we will process the refund or exchange (if applicable). Please note that the refund will be issued in the original mode of payment.

2. Exchange Policy:

If you'd like to exchange your item for another piece, you can do so within 14 days from the date of receipt, as long as the item is unused and in the same condition as when you received it.

• Exchanges can be made for a product of equal or higher value. In case of a price difference, the balance amount will be settled.
• For exchanges, the item must be returned in its original packaging, with all certificates, tags, and receipts intact.

Exchanges are subject to product availability and may be processed in 3-5 business days after receiving the returned item.

3. Buyback Policy:

We offer a Buyback Policy for select jewelry pieces, giving you the option to sell back your jewelry to us at a fair market value within 6 months of purchase.

• The item must be in its original condition with no alterations, damages, or wear.
• A certificate of authenticity (if applicable) and the original receipt must be provided.
• The buyback value will be determined based on current market rates, and it will not exceed the original purchase price.

The buyback amount will be credited to your account or refunded as per your preference after assessment.

4. Non-returnable Items:

• Custom-made or personalized jewelry
• Sale or discounted items (unless defective)

5. How to Initiate a Return/Exchange/Buyback:

To start a return, exchange, or buyback process, please contact our customer support team at [email address] or [phone number]. Our team will guide you through the steps and help resolve the matter promptly.

6. Defective or Incorrect Items:

If you receive a defective or incorrect item, we will cover the return shipping cost and provide you with a full refund or replacement. Please notify us within 7 days of receiving the item for this type of issue.

7. Refund Process:

Once your return or exchange is processed, we will initiate the refund within 7-10 business days. Refunds will be issued in the original payment method or as store credit, as per your preference.

8. Customer Satisfaction Guarantee:

At Minimal Atelier, we take pride in the quality of our jewelry and the trust our customers place in us. Our goal is to ensure you are completely satisfied with every purchase. If you have any concerns or queries regarding our Buyback and Return Policy, please don’t hesitate to get in touch.

Contact Information:

For any assistance, you can reach our customer service team at:

• Email: [Your email address]
• Phone: [Your phone number]
• Address: [Your store address]

We appreciate your trust in Minimal Atelier and thank you for choosing us to be a part of your jewelry journey!